Refund Policy

Last updated: 2026-10-25 00:00 UTC

This policy applies to every paid product and plan offered by Axial Solutions LLC ("Axial Solutions," "we," "us") — including KyriosForge and any product we release after this policy was written. It isn’t a marketing summary; it describes exactly what our billing system calculates and honors.

How it works

Your refund is based on how much of your paid term you’ve actually used, not on a fixed cutoff date.

• Full refund under 85% usage. As long as you’ve used less than 85% of the term you paid for — whether that’s a first purchase or a renewal — you’re entitled to a full refund of the unused portion.
• Usage always rounds in your favor. We count usage in whole days, rounded down. A few hours into a new day never counts against you.
• Trial time counts as credit, not cost. If you ran a trial before buying, the unused days from that trial (up to 60) extend your no-usage-counted grace period after purchase — buying partway through, or right after, a trial doesn’t shrink your refund window.
• Never activated your purchase? You’re still fully refundable for as long as your term plus any trial credit would normally last. Nothing is forfeited just for a license sitting unused.
• A refund never revokes access. Requesting and receiving a refund and continuing to use what you paid for are independent — our system doesn’t tie the two together.

What "85% used" actually means in dollars

The amount refunded decreases smoothly as you use more of your term, and reaches zero once day-rounded usage crosses 85% — not before, and not as a sudden cliff. A purchase that’s barely been touched gets back nearly everything; one that’s most of the way through its term gets back proportionally less.

How to request one

Refund requests are handled from your account page once you’re signed in, or by contacting support@axialsolutions.io. We’ll show you the exact amount before anything is finalized.